Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at royalcare125693@gmail.com. Please note that returns will need to be sent to the following address: 17 KM Sheikhupura Road, Lahore Motorway, Thatta Khuda Yar 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at royalcare125693@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at royalcare125693@gmail.com.

Return Policy Overview

We value your satisfaction and aim to make your shopping experience as smooth as possible. You have 10 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, please ensure that your item meets the following criteria:
- It must be in the same condition that you received it.
- It should be unworn or unused.
- All original tags and packaging must be included.
- You need to have the receipt or proof of purchase.

How to Initiate a Return

To start the return process, please contact us at royacarepakistan@gmail.com. Returns need to be sent to the following address: royacarepakistan@gmail.com.

If your return is accepted, we will provide you with a return shipping label and detailed instructions on how to send your package. Please note that any items returned without prior authorization will not be accepted.

For any inquiries regarding your return, feel free to reach out to us at royacarepakistan@gmail.com.

Damages and Issues

Please inspect your order upon receipt. If you find that your item is defective, damaged, or incorrect, contact us immediately. We will evaluate the issue and work to resolve it quickly.

Exchanges

The quickest way to get a different item is to return what you have, and once your return is processed, you can make a new purchase for the desired item.

Refund Process

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, the refund will be processed to your original payment method within 10 business days. Keep in mind that it may take additional time for your bank or payment provider to post the refund.

If more than 15 business days have passed since your return was approved, please reach out to us at royacarepakistan@gmail.com.

Thank you for choosing us! We appreciate your support and understanding as we work to ensure your satisfaction.