Return Policy

Your satisfaction is our top priority. If you face any issues with your purchase, please review our return policy below.

Eligibility for Returns

1. Damaged or Defective Items

   If you receive a damaged, defective, or incorrect item, you are eligible for a return or exchange. Please contact us within 7 days of delivery to initiate the process.
   
   

2. Unopened and Unused Products

   Returns are accepted for unopened and unused products within 7 days of delivery, provided the original packaging is intact and in resalable condition.
   
   

3. Non-Returnable Items:
   

   Products that have been used, opened, or tampered with.

Return Process

1. Contact Us

   Initiate your return by reaching out through our Contact Us page or by emailing us at [email address]. Include your order number and details about the issue.
   
   

2. Approval

   After your request is reviewed and approved, we will provide instructions for the return, including the shipping address.
   
   

3. Packaging

   Securely package the product to prevent damage during transit.
   
   

4. Shipping:

• Customers are responsible for return shipping costs unless the issue is due to our error (e.g., defective or incorrect product).
• Use a reliable courier service and share the tracking details with us.

Refunds and Exchanges

Refund Options:

• Refunds will be processed using the original payment method or as store credit.
• Refunds typically take 7-10 business days after receiving and inspecting the returned item.

Exchanges:

• If you wish to exchange an item, please specify the replacement product. Exchanges depend on stock availability.

Note:

1. Initiate all returns within the 7-day window.
2. Vigo Baby Diapers reserves the right to refuse returns or refunds if the product does not meet the return criteria.

For questions, please visit our Contact Us page. Thank you for choosing Vigo Baby Diapers!